Frequently Asked Questions

We currently ship to Australia and New Zealand only. Australian orders go out via AusPost Express, and New Zealand orders via NZ Post.

AusPost Express orders typically arrive within 2–5 business days. NZ Post orders typically arrive within 3–8 business days, depending on your location.

Shipping is calculated at checkout based on your delivery address once you've added items to your cart — enter your address on the shipping step to see the exact rate for AusPost Express or NZ Post.

Yes. Once your order ships, you'll receive a confirmation email with tracking details for AusPost or NZ Post.

Most active ingredients are available in 3ml and 10ml amber dropper bottles — perfect for trialling a new active or mixing into a full-size serum base.

Yes. Use the currency switcher in the header or footer to toggle between AUD and NZD — prices update instantly across the whole site.

Many of our actives, like Hyaluronic Acid and Tranexamic Acid, are well tolerated by sensitive skin, but we always recommend a patch test 24–48 hours before adding any new active to your routine.

Add a few drops of your chosen active into your serum base or moisturiser, mix well, and apply as part of your regular skincare routine. Check out our DIY Guides for ingredient-specific ratios.

Some actives pair beautifully (like Hyaluronic Acid with almost anything), while others — such as strong acids and retinoids — are best used on alternate days. When in doubt, patch test and introduce one new active at a time.

Keep bottles tightly capped, away from direct sunlight and heat. Our amber glass bottles help protect light-sensitive actives, and most ingredients are best used within 6 months of opening.

Due to the nature of our products, we're unable to accept returns on opened items. If your order arrives damaged or faulty, contact us within 7 days and we'll sort out a replacement.

Our Starter Kit is designed exactly for this! It bundles a few beginner-friendly actives with clear instructions. You can also browse our DIY Guides for ingredient pairings and simple recipes.