Privacy Policy

Skin Alchemist Rituals LLC ("Skin Alchemist Rituals", "we", "us" or "our") is a company registered in Tbilisi, Georgia. This Privacy Policy explains what information we collect when you visit or shop at skinalchemistrituals.com (the "Site"), why we collect it, how we use it, and the choices and rights you have regarding your information.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Site.

1. Information We Collect

We collect the following categories of information:

• Contact information: your name and email address, for example when you create an order or subscribe to our newsletter.
• Order and purchase history: the products you've purchased, order value, shipping and billing address, and order dates.
• Payment information: we do not store your full card details. Payments are processed by third-party payment providers who handle this information securely on our behalf.
• Technical and usage information: IP address, browser and device type, pages viewed, and how you interact with the Site, typically collected through cookies and similar technologies.
• Preferences: your selected currency and any preferences you set while shopping with us.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including arranging shipping via AusPost or NZ Post;
• Communicate with you about your orders, account, or customer service enquiries;
• Send you marketing communications and newsletters, where you have opted in — you can unsubscribe at any time;
• Personalise your experience, such as remembering your currency preference and showing you products and recommendations relevant to your past purchases and browsing behaviour;
• Deliver personalised advertising, including showing you relevant ads for our products on other websites and platforms, based on your browsing and purchase history with us;
• Understand how visitors use the Site so we can improve it and streamline the shopping experience; and
• Detect, prevent and address fraud, security or technical issues.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your cart and currency preference, understand how you use the Site, and to support personalised advertising as described above. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly if you do so.

4. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us run the Site and fulfil orders, such as payment processors and shipping carriers (AusPost, NZ Post);
• Analytics and advertising partners, who help us understand Site usage and deliver the personalised advertising described in Section 2;
• Legal and regulatory authorities, where required by law or to protect our rights, property or safety, or that of our customers.

5. Data Retention

We retain your contact and order information for as long as necessary to fulfil the purposes described in this policy, including maintaining order records for accounting and legal purposes, and providing you with a continuous, personalised shopping experience. You may ask us to delete your information at any time, subject to Section 7 below.

6. International Data Transfers

Skin Alchemist Rituals LLC is registered in Tbilisi, Georgia, and we primarily serve customers in Australia and New Zealand. This means your information may be processed and stored in Georgia, and may be transferred to service providers located in other countries. Where we transfer information internationally, we take reasonable steps to ensure it continues to be protected in line with this policy.

7. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, to object to or restrict certain processing (including personalised advertising), and to withdraw consent to marketing communications at any time. Customers in Australia and New Zealand may also have rights under the Australian Privacy Act 1988 or the New Zealand Privacy Act 2020, respectively.

To exercise any of these rights, please contact us using the details in Section 10. You can also unsubscribe from marketing emails at any time using the link at the bottom of any newsletter.

8. Data Security

We use reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Skin Alchemist Rituals LLC
Tbilisi, Georgia
privacy@skinalchemistrituals.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.